| By Jackie Clews/The Daily | |
| Posted 6:24 p.m., Feb. 7, 2008 | E-Mail Article • Print Article • Post Comment |
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| Jackie Clews |
If you do not want to leave your server a tip, here is a tip for you. They do not want to serve you for fun, so go get drive-thru food instead.
I did not fully appreciate my glorious job as a lifeguard until I stepped onto the restaurant scene. I was a lifeguard in Plano, Texas, for three years, and was a manager for the last year of the three. However, when I found out I was accepted to OU, I decided to get a job at On the Border so I could transfer to Norman. My friend had left the pool for Texas Land and Cattle Co., a steak house in Plano, and was making a ridiculous amount of money. I found the whole restaurant experience pretty interesting, to say the least.
In my psychology class, my professor said it is not really possible to blend the two roles of student and employee, but I had conquered that as a lifeguard. I would go to work at 5:15 in the morning and basically do homework until I went to school at noon. Furthermore, starting pay was $7.89/hr and, when I left, I was earning $10/hr as a manager, plus vacation hours, holiday hours and a pretty hefty retirement fund.
In the middle of May 2007, however, I was demoted from manager to server. No more fun lifeguard competitions. No more time for homework. No more retirement fund. No more rolling out of bed, putting on a swimsuit and sweats and going to work. I had sold my soul to On the Border Mexican Grill and Café, where every day I had to shower, put on makeup, bust my butt for strangers, fake a smile and make occasional jokes with other servers about the guests to reassure each other that we are not as inferior as they sometimes make us feel.
While all restaurants have their fair share of old men and women who have unintentionally declared serving as their career, there are two things to remember. First, it is probably not by choice, so be nice because you do not know why they are there. Second, you would want people to be nice to you if you were serving them.
Also, some of us are well-educated, young individuals that are not condemned to restaurants for the rest of our lives. We are temporarily doing it for extra cash.
Furthermore, for full-time college students, like me, we do not have a lot of time to work, so when you shaft us, it does damage. For all of you unfamiliar with the restaurant-savvy lingo, getting shafted is when a table does not leave you a tip. This is mean. If you do this, please do not come back. The servers will remember and probably tell the next server you have.
Servers talk. Not only will we remember your face, but most will remember how you treated them and how you tipped, the two most important things.
Sometimes, when things go wrong it is not our fault and we appreciate when people realize this. It can be frustrating when people who do not empathize with the servers are quick to blame us for everything. If your food comes out late or wrong, it is not always our fault. We do not cook the food. Also, if the music is not of your liking, that is not necessarily our fault either. If you come to On the Border, don’t expect classical or country. If it is too cold, bring a jacket next time because we are burning up running your chips and salsa and butter and tortillas and drinks and refills and food and dessert and check and to-go boxes.
My point is that not only is there a certain standard you expect your servers to uphold, but the servers also expect good restaurant etiquette from their diners. This can be many things. I am not talking about which fork to use when eating, or making sure you put your napkin on your lap. I am referring to treating your server with a decent amount of respect. If you are having a bad day, I am really sorry. But if we just met you, I can almost guarantee that it is not our fault, so please do not take it out on us.
Most important is how to tip your waiter. On most cell phones, there are tip calculators.
“If you are satisfied with your service, a standard tip is anywhere between 15-20%,” according to www.lifescript.com. “If the server was exceptional, you can leave more. Similarly, you can leave a smaller tip if you were displeased with the service your server provided.”
Most people tip 10 to 20 percent. However, what is now considered the polite amount is 20 percent. That is only $2 on a $10 check, $4 on a $20 check, $6 on a $30 check, etc. If you cannot afford that, go to Taco Bell. We work for that money you leave us. We do not just sit there and talk to you. We definitely do not do it because we love it either, no matter what anyone tells you. We do it because it is possible to make more money than most other part time jobs, such as jobs on campus, tanning salons or hotels.
Finally, once your check is closed, please leave. If you stay there for an extra hour, we could have had another table and made money, which is what we are there to do.
Restaurant workers have a name for people who hang out for hours on end, not ordering food or spending money: ‘Campers,’ according to www.dinersoft.com. And it is not meant to be endearing. It’s fine to spend a few minutes after a meal having coffee and talking, but more than a half-hour is costing the restaurant, and your server money.
Do not let all of these pet peeves of waiters intimidate you. Just remain aware of how you treat us, not just how we are treating you, and we will be happy to make your dining experience an enjoyable one. We love when a customer leaves happy, and especially when we start to build regulars that request us.
After all, who wants spit in their food?
Jackie Clews is a journalism sophomore. Her column appears every other Friday.
Comments
And at the same time, please remember that WE are also college students, and don't always have enough money to tip more than 15-20 percent. I went to a nice restaurant with my girlfriend for valentines day a few years ago, and racked up around a 110 dollar bill. I expected this, but only placed enough money in my budget for around a 10 percent tip. An 11 dollar tip for 1 hour of labor seemed nice enough to me, but apparently, the server felt it as an insult. She was quick to tell this to her server friends, loudly, and in front of me. Now she was also of college age, but I would expect those same people to understand that we don't have much money. I shouldn't have to eat at taco bell all the time, as you say, just because I can't tip 30 percent. Sure, on a 10 dollar tip I'm willing to tack on 2-4 dollars, but if I shelled out 100 bucks for a meal, and you got 10-14 dollars for it, be grateful. You just got 14 dollars for an hour of work, and it's likely that I wasn't the only table. Your work is hard, and dealing with people isn't something everyone would take on, but be reasonable. We all have to eat, and when we choose to go out, it's because we want something different than fast food, not because we're attempting to "stiff" the wait staff. Have enough understanding and civility to not get upset by a 10-15 percent tip. And if you spit in someone's food, I hope you, or whoever has done it, gets fired. Congrats on having the job, you get more money than I do an hour, or have ever had an hour. ( I get that OTB isn't a 100 dollar a meal place, but still, lets say 20 bucks for 2 people, 4-5 dollar tip...4 tables, 1 hour, that's still like 16 bucks an hour. Chill out)
Daniel - 02/09/08 8:41am
Great article, I am glad that customers can read this and maybe get something through their head. Blake, next time you are planning on a valentines day meal, don't forget to include a reasonable tip. Not only do the servers not appreciate it, but I am more than willing to bet that your date is watching to see how much of a tip you leave. I understand you are a college student, so are we. It isn't that hard to save an extra couple dollars. Grow up, learn to be responsible, or do not go out. Go to the grocery store, buy your own food, cook it, and clean up all the mess. That will save you more money than if you tipped the server less. Plus your date might appreciate it even more. (Not to mention that you would be eating something other than fast food.) If you go to a "$100" restaurant as a college student you my friend, are an idiot, or wealthy enough to afford the tip. The servers there undoubtedly do more work than the average joe restaurant and the managers make sure of it. There are reasons all of us do not work at those expensive restaurants. So please, keep in mind that we do not get paid much by our employer to work (about $2.13 an hour) and are usually limited in the number of tables we can have at one time. If you enjoy your meal and the service, tip us well. If you would enjoy us talking with you a bit instead of leaving you and your company alone barring minimal questions, ask us a question other than "How are you?".
Daniel - 02/09/08 8:58am
I would also like to tack on that we work the holiday's that you normally get off. We would all love to have off for Valentine's Day, but someone has to be there to server your food, take your order, and put up with your b.s., so that's an even better reason for the server to be upset with you Blake.
Ray - 02/09/08 10:11am
This has to be one of the most boorish columns I've read in the Daily lately. So, her point is basically if you can't afford to pay 15-20% tip, then don't bother wasting their precious time. Let me remind her that, first of all, tipping is VOLUNTARY. Personally I think it's a good practice, and I always leave at least a 15% tip, but please don't threaten to sabotage our food just because you didn't get what YOU thought you were ENTITLED to. Second, it's not the responsibility of the customers to make sure servers like her make decent wages; it's theirs and their employers'. Is it not enough that we patronize your establishment? Why must we subsidize your wages as well? I assume you make at least $10-$15 an hour; if you think that's not enough, then move on to another job that pays what you believe you're worth. You'll quickly find out there are not many jobs out there where students with basically no professional skills make $10-$15 an hour.
Blake - 02/09/08 11:55am
To respond to the comments, a) I thought I did include a reasonable tip...12 dollars for one hour of work, for one table, that's pretty dang good. b)I am responsible with my money, but I don't always have enough. I live on a set amount of money each month, and I have to go off of that. c) I do cook my own food 90% of the time, it's that 10 percent when I feel the need to actually go out that I do you know...spend money to eat outside of my apartment. d)Calling someone an idiot for going to a nice restaurant once, to do something nice for their significant other, is idiotic in itself. I saved for months to do that, and no, the waitress did not do much outside of what I've seen from good staff at chilis. And once again, 2.13 an hour, PLUS the 5-6 tables (guessing here, but still), gives you a nice salary compared to those of us that have worked as grocery clerks, or at best buy. If this is your attitude from the start, that you're entitled to 16-20 dollars an hour, remind me to never tip again. If you're nice, and to me that is the most important part, I'll tip what I CAN. That's the idea, I'm tipping what I am able to give, on top of the bill. If this is 15%, be happy, if I was a server, and yes I understand it can be very difficult work, which is why no matter the place, if I can tip, I do, I would be happy with the money I got. And no, my date was not watching how much of a tip I had left, we had been dating for 2 years at that point, and actually thought the waitress was a **** for calling me out in the middle of the restaurant.
Cody - 02/09/08 11:32pm
First, Blake, did you used to work at Best Buy?? Second, I can agree with both arguements here. Yes people should be happy with atleast SOME tip, and yes it is voluntary, but the thing is even if have a 100$ dinner and you leave 10$ for the tip, not all of that 10$ is going to the waiter. They usually have to share that tip with the house of other people like the bus boys, hosts, etc (depending on where you work). So sometimes the 10$ tip that you left maybe only 6$ of it goes to the server. So your 2.33+6 come out to only a few dollars more than minimum wage. Then take into consideration that a waiter has to put of with alot more BS then most other jobs. I personally work at Best Buy and make good money there and have a position dealing with customer BS on a regular basis but I would not even want to work in the restaurant business. My girlfriend is a server at a restaurant and she can tell me real horror stories. Being a server is a hard job, thats if you want to actually make good money, because if you suck people will tip less. I agree with Daniel that if you can afford to go out for a 100$ meal that you should be responsible enough to atleast provide 20%. 20% is the going rate now for a good tip, unless the server sucked hardcore ofcourse.
stop whining - 02/10/08 6:37pm
I wish the author of this article had not mentioned she was from Plano, it doesn't help our image of being spoiled, rich kids. Face it, waiting tables pulls in far more money than most other jobs of that level. We all put up with crappy customers, so stop acting like you have it so tough.
Terry - 02/10/08 7:08pm
Don't forget, too, that a server may have to pay taxes on those tips. Not only do tips often go into a pool for bussers and host/hostesses to share, but out of what's left, the student has to declare the tips as income. And if the student makes a certain amount of money, the student/server has to pay taxes. Perhaps a student library worker makes less money, but generally students on an hourly wage are tax exempt unless they make enough to be considered indepedent. That's a low threshhold, and a server reporting tips is more likely to fall in to that category than a library worker, who may in the end actually net more than a server at OTB.
Robert - 02/10/08 9:19pm
Can someone please explain to me why the restaurant industry is exempt from the minimum wage law? I can't believe they get away with paying their workers only $2-$3 per hour. It seems to me that the servers and everybody else working at a restaurant ought to be paid at least the minimum wage. Like Ray said, it's not fair for us the customers to subsidize their workers. I think the real villains here are the greedy restaurant owners. I say pay these workers at least the minimum wage or post a sign outside the restaurant that says, "20% tip is expected."
D - 02/11/08 4:59pm
Do your job right and you get your tip like you're supposed to. And dude above me, customers are always paying the server's wage, you're just getting to decide how much to pay instead of it being fixed into the cost of the meal.
David W - 03/11/08 3:53pm
Please pardon us if we don't kiss your rings for deigning to serve us at the local restauarant. What the peevish, brattish attitude implies in this article is that you are *entitled* to a tip, which is all part of our contemporary entitlement mentality these days. I have no problem whatsoever tipping and tipping well for *excellent* service. I have a *great* problem providing a *tip* to a server who makes it seem like I, as a customer, am a pain in their collegiate lifestyle. If you don't like your $2/hr job, or the expectation of a service attitude that goes with it, maybe *you* should explore a future with Taco Bell. -David W
Des - 03/14/08 1:17pm
+1 > David's Post! Taco Bell FTW!
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